At Spireon, we are driven by six core values that represent who we are, what we do and why we do it. Our values push and motivate each individual to make an impact in their role and with our customers. And today, we’re excited to celebrate that hard work and dedication does pay off as we congratulate our Customer Service Team members on being named a 2017 Stevie Award Winner for excellence in customer service. This honor exemplifies our core value of “We Are the Customer’s Guide” that pushes us and says “We are there before they know they need us. We’re experts, reliable and ready to lead.”
“The dedication, industry expertise and genuine level of care provided by Spireon’s customer service department have helped drive accelerated company growth, and we’re honored to be recognized for our efforts.”
– Kevin Weiss, Spireon CEO
So, what makes our customer service team award-winning? They go to great lengths to ensure customer satisfaction and deliver excellence to our clientele. How? Take a look at just a few examples:
- Our customer service team pushes for a customer-first approach. When new software releases drive increased call volume for education, our customer service team develops training materials and walks customers through the changes in their application to ensure our customers are comfortable using the service.
- Our customer service team doesn’t stop until customers are satisfied. We provide a white glove touch to our service model to allow our teams to be agile as we are move quickly as an organization to resolve issues while keeping our customers up-to-date on progress.
- Our customer service team believes that happy employees create happy customers. To foster employee engagement and retention, we have a customer service appreciation team that coordinates group events and team building activities, sends out birthday and anniversary cards and organizes monthly lunches for the team. Our customer service team is not just a team, but a family.
Customer Satisfaction at Every Turn
Spireon’s team of elite professionals are dedicated to putting our customers first. Spireon has showcased an average customer satisfaction rate of nearly 4.0 on a five-point scale in 2016. Additionally, Spireon’s Net Promoter Score (NPS), a management tool used to gauge the loyalty of a company’s customer relationships, increased from 12 in November of 2015 to 61 in September of 2016. According to a LinkedIn survey of IT decision-makers, this NPS far exceeds industry standards, which averaged 29.9 for business-to-business technology companies in 2016.
We congratulate the other Stevie award winners and look forward to continued excellence in customer service.
Learn More about The Stevie Awards
Spireon received the Silver Stevie Award in the Customer Service Department of the Year category in the 15th Annual American Business Awards. The American Business Awards, also known as the Stevies, are the nation’s premier business awards recognizing achievements and positive contributions of organizations and working professionals. The Stevie Award for Customer Service Department of the Year is the top honor for customer service and business development.