In a recent press release, it was announced that we reached three million active subscribers for our suite of GPS based, vehicle telematics solutions. So how did we get here? And what can you do to help your business grow exponentially? Here’s our formula for growth:
Stay ahead of the curve.
Be open to new ideas and ways to solve your customers’ challenges. And turn ideas into action plans that differentiate your business from the competition.At Spireon, we’ve been a leading contributor to the growing Internet of Things (IoT) and telematics industries for quite some time. If you keep an eye on technology news, you’ve probably about the IoT and Connected Car. While they’re typically referred to as futuristic trends, we’re harnessing Big Data today to give our customers a true competitive advantage.We provide connected vehicle solutions that include GPS based tracking, vehicle diagnostics, driver behavior insight, monitoring and management of fleets and mobile assets, and more.
Build the right foundation.
Before growing your business, make sure you’re prepared for business growth. By having the right technology and resources in place (or a definitive plan to implement support along the way), it’s a lot easier to keep growing without having to reconfigure your entire business model.As a technology-driven company, we built our NSpire platform from the ground up to support a billion customers. Our platform is a cloud-based environment comprised of best-in-class servers, databases and data centers. It’s enabled us to offer our customers superior products, new solutions and even the industry’s first uptime guarantee. And we built it when we were only at 1 million active subscribers, allowing us to grow by 999 million subscribers. Now that’s prepared.
Make customers happy.
At the core of any business is attracting and retaining customers. With a product or service ahead of the curve and good foundation, your next step is selling a commodity customers want. But not just making the sale and walking away. It’s vital to make sure they’re satisfied and retaining their business. Customer erosion is the fastest way to halt growth – or worse.Retention is one of our primary tenets at Spireon. While our incredible sales team helped us achieve record-breaking sales in Q1 of 2016, adding double-digit growth in revenue and unit sales compared to the same time last year, we don’t rest on our laurels. We go the extra mile with our Customer Satisfaction Survey, which currently shows overall satisfaction at its highest sustained level since the survey began. By attracting and retaining customers, 4 million active subscribers and beyond certainly seems inevitable.Extending our position as the industry’s largest aftermarket connected vehicle company in the U.S. didn’t happen by chance. It took ongoing innovation, a solid underpinning and most importantly, a keen focus on delivering customer satisfaction. No matter what business you’re in, it’s a tried and true method of creating your own unlimited growth and success.