Global gaming leader International Gaming Technology (IGT) needed a way to manage over 1,300 technicians who service more than a hundred thousand lottery retailers and gaming operators throughout the U.S. After a comprehensive review of their systems, processes and business objectives, IGT selected the Spireon FleetLocate fleet management system.
Since implementing the technology in spring 2015, IGT has seen enormous and tangible ROI. IGT points to three key areas in which it has benefited from FleetLocate: reducing idle time, improving safety, and an improved ability to meet service-level agreements (SLAs).
With instant alerts to IGT’s fleet managers and customized reports created by Spireon, IGT can identify which drivers are idling too much, allowing the company to have conversations with technicians on how they can become more efficient.
This resulted in the company having major reduction in fuel consumption (6 percent), according to Chris Costanza, senior director of field services for IGT. He said this is a significant savings for a business with a fleet this size.
IGT has seen a 28 percent reduction in preventable accidents and a 22 percent reduction in non-preventable accidents since rolling out FleetLocate. IGT has also reduced maintenance visits – oil changes, tire rotations, etc. – by 4,000 visits in a single year.
The technology helps keep employees safe with its seatbelt alerts. In addition, the technicians’ driving speed is being monitored. That’s creating a “safety-first” culture. “With the tool in place, it serves as a daily reminder that vehicle safety is key,” Costanza said.
IGT has extremely tight service-level agreements. In some cases, if a lottery terminal is down for a period as short as 60 minutes, liquidated damages begin to accumulate. FleetLocate allows IGT managers to view the locations of the company’s vehicles and dispatch them quickly to the retailer whose lottery terminal is down.
Costanza said he’ll never forget a comment made to him about the company’s service in Manhattan – “You folks respond to retailer locations quicker than paramedics and ambulances do here.” While IGT had already placed an emphasis on responding to down calls, Costanza said “adopting this tool and putting it into our vehicles has made it that much better.”
“From a cost perspective, when you look at ROI, the tool is paying dividends. We look forward to adding other features this tool may offer down the road,” Costanza said.
Adapted from American Business Journals: Success story: IGT Lowers Fleet Fuel Consumption and Accident Rate with Connected Fleet Management System