As we adjust to a “new normal” where health and safety have unprecedented importance, dealerships are adapting to and leaning into new ways to operate. Thanks to connected car technology, dealers are moving towards touchless vehicle delivery while making efforts to grow fixed operations, regardless of how often drivers are on the road. Touchless Vehicle …
Happy Holidays to you and yours! As you may know from reading this blog, Spireon had the pleasure this year of sponsoring CapitolTreeTracker.com, which allowed users to track the Capitol Christmas Tree as it traveled from New Mexico to Washington, D.C. In honor of the tree and to wish you the happiest of holidays, we’d …
You made a new car sale, congratulations! You engaged your customer during the buying process by providing quality service, right? If not, you may have missed out on sowing the seeds of a lifelong dealer-customer relationship. Making the sale is only the first step. To grow profits, you need to bring customers back for service …
In a time not so long ago, when consumers needed customer support for a product, it could be hit or miss depending on the company. Fast forward to today, consumers can reach companies not only by phone but with social media like Facebook and Twitter, company forums, or even by text. Great customer support can …
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