Suzanne Runald – News & Press
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IRVINE, Calif., September 7, 2017—Spireon, Inc., a leader in connected vehicle intelligence solutions, received the prestigious Gold award for Customer Service in the 2017 Golden Bridge Awards®. The coveted annual Golden Bridge Awards program encompasses the world’s best in organizational performance, innovations, products and services. The win marks the second award that Spireon has earned in 2017 for exceptional Customer Service. In May, Spireon won the Silver Stevie Award for Customer Service Department of the Year in the 15th Annual American Business Awards.
“Spireon is honored to receive a Golden Bridge award, which celebrates building bridges to connect companies with their customers. This is what we strive to do across all areas of our business, but particularly in Customer Service, where we pride ourselves on delivering an experience that has resulted in exceptionally high NPS scores and renewal rates from our customers. I’m so pleased to see our dedicated and talented customer service team win Gold – they earn it every day,” said Kevin Weiss, CEO at Spireon.
Recently, the company announced significant customer traction across all areas of the business in the first half of 2017. Spireon added 3,200 new GoldStar dealers and lenders, 25 new Kahu dealers and dealer groups, and 510 new FleetLocate customers. The company attributed their success, in part, to a clear and demonstrable focus on customer service. Spireon exited the first half of 2017 with an average Net Promoter Score (NPS) of 55, the company’s highest to date, far exceeding the industry average for business-to-business technology companies.
About the Golden Bridge Awards
Golden Bridge Awards are an annual industry and peers recognition program honoring best companies in every major industry from large to small and new start-ups in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, Best New Products and Services, Best Innovations, Management and Teams, Women in Business and the Professions, Case Studies, Customer Satisfaction, and PR and Marketing Campaigns from all over the world. Learn more about Golden Bridge Awards at www.goldenbridgeawards.com
Spireon, Inc. is North America’s leading connected vehicle intelligence company, providing businesses and consumers with powerful insights to track, manage and protect their most valuable mobile assets. The award-winning Spireon NSpire platform supports nearly 4 million active subscribers across the company’s growing suite of products for new and used car dealers, lenders and financial institutions, rental car agencies, commercial and local fleet operators, and consumers. Learn more at www.spireon.com.