Spireon Wins Silver in the 2018 Stevie® Awards for Sales & Customer Service
Leading provider of connected vehicle solutions earns fourth award for superior, white-glove service and support
IRVINE, Calif., Feb. 28, 2018,—Spireon, Inc., the vehicle intelligence company, earned a Silver award in the 2018 Stevie® Awards for Sales & Customer Service, the company announced today. Celebrating their fourth customer service award in the past ten months, Spireon was named a Customer Service Department of the Year in the Airlines, Distribution and Transportation category. The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide.
“We put the customer at the forefront of everything we do, which makes receiving this award all the more gratifying,” said Kevin Weiss, Spireon CEO. “I am extremely proud that our outstanding customer service team continues to be recognized for their dedication and expertise, and I know they will be thrilled with the validation that comes from winning another Silver Stevie.”
Spireon consistently receives outstanding Net Promoter Scores from customers, exiting the fourth quarter of 2017 in the mid-60s, which far exceeds the industry average for business-to-business technology companies. Spireon credits their highly trained and responsive client service, sales and support representatives who provide a “white glove” approach to every customer. The customer service department answers all phone calls within 58 seconds on average, and resolves 83 percent of customer issues within the first interaction.
The superior performance of Spireon’s customer service department has earned three additional awards in the past ten months, including the Silver Stevie Award for Customer Service Department of the Year in the 2017 American Business Awards, a Gold award for Customer Service Department of the Year in the 2017 Golden Bridge Awards and a Gold award for Customer Service Team of the Year in the 2017 One Planet Awards.
“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards President Michael Gallagher.
More than 2,500 nominations from organizations of all sizes and industries were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Winners were announced at an awards gala held February 23 in Las Vegas, NV. The full list of winners is available at www.StevieAwards.com/sales.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com
Spireon, Inc. is North America’s leading connected vehicle intelligence company, providing businesses and consumers with powerful insights to track, manage and protect their most valuable mobile assets. The award-winning Spireon NSpire platform supports nearly 4 million active subscribers across the company’s growing suite of products for new and used car dealers, lenders and financial institutions, rental car agencies, commercial and local fleet operators, and consumers.